At MiBuoy we take pride in every unit that leaves our workshop in Knysna. Each product is individually inspected and checked before it’s boxed and shipped. However, if something isn’t right when your order arrives, we’re here to make it right.
When We Accept a Return
We accept returns in the following circumstances:
- You received the incorrect product or size
- Your product arrived damaged or with a manufacturing defect
- Your product develops a manufacturer fault within 30 days of first use
If any of these apply, please log a return at www.mibuoy.com/log-a-return/ within 7 days of receiving your order or first noticing the issue. For manufacturing faults that develop during use, please log your return as soon as the issue is identified and within 30 days of first use. Returns logged outside of these periods will unfortunately not be accepted.
Important Conditions
- All original packaging must be kept and returned with the product. Returns submitted without original packaging will not be processed.
- Returns due to change of mind or incorrect size selection are not accepted once the product has been used or placed in water.
- Products returned under the 30-day manufacturer fault policy must show a clear defect in materials or workmanship. Damage caused by misuse, modification or normal wear and tear is not covered.
- Products must otherwise be returned in the same condition in which they were received.
How the Process Works
Once your return has been logged at www.mibuoy.com/log-a-return/, our team will review your submission and get back to you within 2 business days with next steps. Where a valid return is approved, we will arrange for a replacement unit at no additional cost to you.
Questions?
If you’re unsure whether your situation qualifies or you need help before logging a return, please get in touch with us via our contact page and we’ll be happy to assist.
Log Return